You have entrusted your project to us and for this reason, you are a privileged customer of ICE.
With the view of always better satisfying you and carrying on bringing the best services to you once your unit is under operation, our range of services was supplemented by the creation of the CUSTOMER SERVICE & PCS (Parts, Consumables & Services) 2 years ago.
Thanks to our CUSTOMER SERVICE, you have the guarantee of:
- A quick technical assistance for maintenance service issues,
- A reactive technical assistance for process defects or malfunctions,
- A large stock of spare parts,
- Availability for consumables (cartridges, chemicals…)
- A shopping mall to obtain spare parts and consumables by just clicking.
In addition to this, we propose a SERVICE CONTRACT to you called PCS which offers you:
- Better selling prices which are maintained all along the contract period,
- More attractive payment terms,
- Regular maintenance visits to assure a good follow up of your unit in order to increase the lifespan of your equipment and secure your system performance. Maintenance visits are carried out by a technician or/and an engineer from ICE. They include :
- The control and follow up of the system efficiency,
- The calibration and set up of all the equipment,
- The follow up of your spare parts and consumable stock to avoid stock shortage,
- Additional training,
- The realization of all CIP procedure,
- A Quality checking,
- An emergency support on site within 72 hours in case of any break down of your unit,
- A Hot Line,
- A final report after each visit.
Several customers have signed and renewed their PCS contracts for 2 years. These quick answers and actions through the ICE Customer Service are much appreciated by our customers.
Then do not hesitate any more! Secure the functioning operations of your systems by choosing the I.C.E. CUSTOMER SERVICE & PCS to assist you.
Contact : Mr Damien JACQUET / Customer Service Manager / customer.service@ice-water-engineering.com / Tel : + 33 (0)4 50 08 06 71.
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