You have entrusted your project to us and for this reason, you are a privileged customer of ICE.
With the view of always better satisfying you and carrying on bringing the best services to you once your unit is under operation, our range of services has been supplemented by the creation of the CUSTOMER SERVICE & PCS (Parts, Consumables & Services)
Thanks to our CUSTOMER SERVICE, you have the guarantee of:
A quick technical assistance for maintenance service issues,
A reactive technical assistance for process defects or malfunctions,
A large stock of spare parts,
Availability for consumables (cartridges, chemicals…)
A shopping mall to obtain spare parts and consumables by just clicking.
In addition to this, we propose a SERVICE CONTRACT to you (= PCS) which offers you:
A free of charge stock of critical spare parts in your plant, invoiced according to your consumption,
A free of charge stock of usual spare parts in your warehouse or at our local partner’s for a prompt and easy delivery,
A free of charge stock of consumables, in your plant, invoiced according to your actual monthly consumption.
Regular maintenance missions to manage your unit operation, the equipment calibration, the unit adjustments, the control of parameters such as “dew points of compressed air”, the validation of CIP production operations and procedures, the checking of your spare part stock, etc.
Then do not hesitate any more! Secure the functioning operations of your systems by choosing the I.C.E. CUSTOMER SERVICE & PCS to assist you.
Contact : Mr Damien JACQUET / Customer Service Manager / djacquet@ice-water-engineering.com / Tel : + 33 (0)4 50 08 06 71.
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